Open the Support Center at portal.ibee.co.in/p/{project_id}/support. Pick the category that matches your issue, fill in the form, and submit. Every request you open shows up under My Requests for tracking and replies.
The Technical Support form is dynamic — fields appear based on the Product and Issue Type you choose.
In the Support Center, click Technical Support. The form lives at portal.ibee.co.in/p/{project_id}/support/technical with the heading “Select a product to get started with your support request.”
Click the Product dropdown and pick the affected service. Each option shows a one-line description.
After choosing a product, a second dropdown appears for the specific resource (e.g. Cloud VM). The list shows each resource with its specs, location, and status:
A search field at the top filters the list.
The Issue Type dropdown shows a searchable list scoped to the chosen product. For Cloud VMs:
Additional fields appear under the dropdown based on which issue type you pick.
Open portal.ibee.co.in/p/{project_id}/support/request/all to see every request you’ve opened. The Support Requests page shows the total count (e.g. “26 total requests”), a search field, a Filter dropdown, and a refresh control.
Each row shows:
Click a row to open the full request detail.
The detail panel shows the full message thread plus an Issue Details card with the structured fields you filled in at submission time. For a “Server Not Reachable” request:
The header shows the title, submitter email, age, ticket number, status badge, and priority badge.
Click Reply at the bottom-right of the detail panel to open the Writing a Reply composer.
Click Send Reply to post. Cancel discards the draft.
Urgent is for downtime; over-using it slows everyone down.