The Support Center is the single place to ask the IBEE team for help — project settings, invoice questions, or a server that’s down. Open a request, attach context, and follow it through to resolution from the same screen.
Open the Support Center at portal.ibee.co.in/p/{project_id}/support.
The Support Center landing page — “Choose a category to get the help you need” — shows three categories:
Click a category to open its request form. See Create a request for the full Technical Support flow, dynamic issue-type fields, and submission options.
Below the categories, the My Requests card lets you track and manage every ticket you’ve opened — “View the status of your requests and communicate with our support team.”
Click My Requests to open the list at portal.ibee.co.in/p/{project_id}/support/request/all.
A Search requests field filters the list, and a Filter dropdown narrows by priority, status, or category.
Click any row to open the full request detail with the original message, Issue Details structured fields, and a Reply option.
Priority is set when you submit a request. Higher-priority requests are reviewed first.
For fastest response on critical issues, set priority to Urgent and include error logs or screenshots in your request.